Refunds and Cancellation

Last Updated: December 2021 

LUMINOUS YOU, LLC REFUNDS AND CANCELLATION POLICY

 

We care deeply for our clients and want to provide everyone with exceptional service. To help with that we have a cancellation policy as follows:

• Reservations: Advanced booking prior to your arrival is recommended to secure your preferred date and time of treatment. A credit card number is required at the time of booking for a confirmed appointment. Based on availability, walk-ins are welcome, if you are not comfortable with providing us with your credit card info for making reservations.

• Please arrive 10-minutes prior to your scheduled start time. Late arrivals will only receive the remainder of their scheduled session.

Cancellation Policy: Kindly provide us with a 24-hour cancellation notice for you appointment. Rescheduling of appointments is subject to availability. Cancellations or rescheduling require 24-hour notice for any singular appointment or service. Canceling multiple services, packages, or Parties of 2 or more require 48-hour notice. Any cancellation with less than the required time may incur a 50% cancellation fee.

• A full fee will be imposed for a “no-show”. Your time is just as valuable to us as our own, and we understand there are always emergency situations that have to be taken into account, which is why we appreciate your communication with us.

Many of our products sold in our practice are considered “prescription” products. This usually refers to the fact that such products cannot be purchased over the counter at retail stores or even at pharmacies. Some products are actual medications such as Latisse and Tretinion (generic Retin-A). It is against the law to take a prescription medication return. Due to this, returns are not accepted under any circumstance. This includes allergic reaction, irritation, or any other reason. Therefore it is imperative that you understand this policy and are aware of this at the time of purchase. 

Thank you for choosing Luminous You!

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